Support center

NoSlip is built for the urge moment — the point where a trigger could become a decision. It supports substances like alcohol and nicotine, compulsive behaviors like pornography and gambling, and digital habits like social media and gaming.

No. NoSlip is not a medical, psychological, or therapeutic service. It's a supportive companion between professional support sessions, not a replacement for them.

When a craving hits, you open the app and log it. NoSlip uses that event, along with your recent history, to offer support shaped to your situation rather than a generic response.

A relapse is logged as information, not treated as a failure to be punished. NoSlip helps you understand what led up to it so the pattern is easier to recognize next time.

No — NoSlip is built around a single habit at a time. You choose the one you're focusing on when you set up your account.

Both. Some users are managing substance use, others are working on habits like social media or gaming that follow a similar urge-and-relapse pattern.

Yes, NoSlip requires an account tied to your email address to use the app.

Your streak resets, but your history and patterns are preserved so NoSlip can keep learning from them.

Yes, you can add personal goals and motivations, which NoSlip uses to personalize support.

No. NoSlip does not provide diagnoses of any kind.

The AI uses limited contextual data — recent check-ins, streak, and stated motivations — to shape its responses to your specific situation rather than giving a generic script.

Only what's needed for the specific response: recent events and streak information, not your full account history at once.

No. It generates supportive, informational responses only, and is never a substitute for professional care.

AI-generated responses can be wrong or imprecise. They should not be treated as professional or medical advice.

Core AI support is central to how NoSlip works, but you can choose how much personal context you share with it.

Relevant context is stored to keep support personalized over time, consistent with our Privacy Policy.

NoSlip uses Groq to run the open-weight gpt-oss-120b model for AI responses, as disclosed in our Privacy Policy.

No. NoSlip's AI cannot contact anyone on your behalf. If you're in crisis, please contact a professional or local crisis service directly.

No. Your recovery data is never sold to advertisers or data brokers.

No — an email address is required to create an account, but you're not required to use your real name.

Account identifiers, subscription status, and anything you voluntarily add (goals, triggers, check-ins) are stored. Payment details are never stored by NoSlip directly.

We implement reasonable technical safeguards to protect your data, though no internet service can guarantee absolute security.

Supabase (authentication and database), Groq (AI response generation), and RevenueCat (subscription management), as detailed in our Privacy Policy.

Only as long as necessary to provide the Service, meet legal obligations, or resolve disputes — you can request deletion at any time.

Depending on your location, you may have rights to access, correct, or delete your personal data. Requests go through our support contact.

No. Your account and its data are private to you.

No. NoSlip requires an active subscription to use — there's no limited free tier.

Subscriptions are billed through the Apple App Store or Google Play, so cancellation happens through your device's subscription settings — the same way you'd cancel any other app subscription.

Refunds are handled according to the policies of the relevant app store (Apple or Google), not directly by NoSlip.

Trial availability is shown at the point of purchase within the app. A subscription is required to use NoSlip after any trial period ends.

Your account and data remain unless you separately request deletion — cancelling a subscription only affects premium feature access.

Apple App Store on iOS, Google Play on Android.

Any price changes are communicated in advance in accordance with app store policies.

You sign up with an email address, which is required to use NoSlip.

An email-based account lets you recover access if you lose your device and keeps your data synced across devices.

This can be updated from your account settings within the app.

Contact support using the details in our Privacy Policy, and we'll help verify and recover access where possible.

Yes, data export requests can be submitted through our support contact.

Visit the delete account page and submit a request with your account email.

We verify the request belongs to the account owner before processing, so please allow some time for verification and completion.

Yes, with an email-based account your data syncs across devices.

NoSlip is available on iOS and Android.

Core check-in features are designed to work with limited connectivity; some AI-personalized features require a connection.

NoSlip can send reminders and check-in prompts, which you can adjust in your device notification settings.

Yes, if you're signed in with an email-based account.

Check the App Store or Google Play listing for current minimum OS requirements.

Reach out through our support contact with details of what happened, and we'll investigate.

Feature parity is a priority, though rollout timing for new features may differ slightly by platform.

NoSlip is built to be lightweight; background checks are minimized to reduce battery impact.